Frequently Asked Questions

Sizing & Fit

How do I choose the correct size?

Each K | KASA collection is cut to achieve an intentional silhouette—from fluid, relaxed loungewear to more structured sets. Detailed garment measurements in inches are provided on every product page and within our comprehensive Size Guide. We recommend comparing these dimensions to your personal measurements or a similar piece you already own to ensure an exceptional fit.

Can I request custom sizing?

Currently, our pieces are only available in the standard sizing options shown on our product pages (ranging from XS to XL depending on the collection).

Shipping & Delivery

Where is K | KASA based and where do you ship?

All K | KASA orders are dispatched from our atelier in Lagos, Nigeria. We offer reliable domestic delivery to all states nationwide, alongside premium international shipping to clients worldwide.

What are your shipping rates and delivery timelines?

Shipping fees are calculated dynamically at checkout based on your exact delivery address and selected service.

Please allow 1–2 business days for our atelier to prepare your order before dispatch. Estimated transit windows are as follows:

  • Lagos (Standard): 2–5 business days
  • Lagos (Express): Next business day
  • Interstate (Standard): 5–7 business days
  • Interstate (Express): 3–5 business days
  • International : 8–14 business days
Are international customs duties and taxes covered?

For international orders, customers are responsible for all customs duties, taxes, or import fees that may be applied by the destination country's customs department.

Returns & Exchanges

What is your return and exchange policy?

Due to the intimate and personal nature of sleepwear, loungewear, and accessories, all sales are final. We do not accept returns, refunds, or exchanges for size changes. Please consult our detailed size guides or contact us before purchasing to ensure the perfect fit.

What should I do if my order is damaged or incorrect?

In the unlikely event that you receive a damaged or incorrect item, please email us at support@k-kasa.com within 2 days of delivery with photographic evidence. Once approved, we will provide instructions for returning the item in its original, unworn, and unwashed condition for a replacement or refund.

Fabric Care

How should I care for my K | KASA pieces?

Our garments are crafted from premium, breathable textiles designed to last. To preserve their exceptional feel and finish, we recommend the following care routines based on your collection:

  • Soft & Cozy Sets (Jersey & Ribbed Knits): Machine wash cold with like colors on a gentle cycle. Tumble dry low or lay flat to dry in the shade. Steam or iron on a low-to-medium setting.
  • Loungwear Collection (Linen & Cowrie Sets): Hand wash or machine wash cold on a delicate cycle to protect the natural fibers and shell details. Hang to dry. Iron while slightly damp on a medium-high setting, or use a steamer.
  • General Care: Avoid bleach, harsh detergents, or wringing out your garments.