Welcome to KKasa! We are committed to ensuring the satisfaction of our customers. Please read our refund policy carefully to understand how we handle returns and refunds.
Refund Eligibility
At KKasa, we take pride in the quality of our products. Due to the nature of our sleepwear, all sales are final. We encourage our customers to review their orders carefully, especially the size and specifications, before making a purchase. Refunds are generally not provided, except in specific situations outlined below:
Incorrect Order: If you receive an item different from what you ordered, please contact us at [email protected] within 7 days of receiving the order. We will arrange for the correct item to be sent to you at no additional cost.
Damaged Items: If the item you received is damaged, please contact us immediately at [email protected] with photographic evidence of the damage. Claims for damaged items must be made within 7 days of receiving your order.
Return Process
To initiate a return for an incorrect or damaged item, please follow these steps:
Email us at [email protected] within 7 days of receiving your order. Include your order number, description of the issue, and photographic evidence (for damaged items).
Wait for our response. We will provide instructions on how to proceed with the return.
Return the item in its original packaging. Items must be unworn, unwashed, and in their original condition.
Once we receive and inspect the returned item, we will process your replacement or refund.
Refund Processing
If your return is approved, we will initiate a refund to your original method of payment or provide a replacement, based on your preference. Please note that it may take some time for your bank or credit card company to process and post the refund.
Contact Us
If you have any questions about our refund policy, please contact us at [email protected] or visit our website at www.k-kasa.com.
Thank you for choosing KKasa for your sleepwear needs!
